Return and Refunds Policy
At AIKO Toys, we want every child to have a complete and joyful building experience.
Please read our policy below regarding returns, replacements, refunds, and how we handle any issues with your order.
No Cancellations
Once an order has been placed, it cannot be cancelled. Please review your order carefully before completing your purchase, as we are unable to accept cancellation requests after an order has been placed.
Returns and Refunds
We do not offer open-ended returns. Returns are accepted in select circumstances- such as receiving the wrong item, a product that doesn't match its description, or a significant change of mind- and are available exclusively for orders placed directly on our website.
If your set arrives damaged, we're happy to offer a replacement, also exclusive to orders placed directly on our website.
To start a return or request a replacement for a damaged set, contact us via email within 10 days of receiving your order.
How to Request a Return
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Email us at customercare@aikotoys.com with:
- Your order number
- The reason for your return (wrong item, doesn't match description, or change of mind)
- Our team will review your request and confirm whether the return is eligible. If approved, we will provide the return address and further instructions.
- Once we receive and inspect the returned item, we'll process your refund to your original payment method within 5–8 business days.
Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
Missing or Damaged Pieces?
If any pieces are missing from your set, we'll replace or provide the missing pieces at no cost, within 15 days of your order date. This applies regardless of where you purchased your AIKO Toys product — whether directly from our website or through a marketplace such as Amazon, Flipkart, or any other platform.
You can reach us directly through our Missing Pieces page, or by email:
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Email us at customercare@aikotoys.com with:
- Your order number
- If you ordered through a third-party platform (Amazon, Flipkart, etc.), your shipping address and a contact number
- A brief description of the issue (missing piece, defect, damage, etc.)
- Photos of the product or part in question, where possible — this helps us resolve the issue faster
- Our team will review your request and get back to you promptly.
- Once verified, we'll arrange for the replacement part or product to be shipped to you.
Our Commitment to You
As a small business, we know mistakes can happen from time to time. What we can promise is this: whenever an issue is brought to our attention, we make every effort to resolve it promptly and fairly — no matter where your order came from.
Non-Replaceable Situations
Replacements are intended to address genuine manufacturing or shipping issues. We may not be able to offer a replacement in cases of:
- Normal wear and tear
- Damage caused by misuse or improper handling
- Issues reported after extended use unrelated to a manufacturing defect
If you're unsure whether your situation qualifies, reach out and we'll assess it against the criteria above.
Contact Us
Email: customercare@aikotoys.com
We aim to respond to all queries as quickly as possible and appreciate your patience and support as a valued AIKO Toys customer.